We are committed to providing a high-quality legal process and service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact UTILITY WORKS LTD part of Utility Works Group with the details. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.
What will happen next?
If you are still not satisfied, you can then contact the Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ about your complaint.
Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).
For further information, you should contact the Legal Ombudsman on Telephone 0300 555 0333.
We are an experienced team of energy consultants offering first class service and account management. We have offices situated in Leatherhead, Surrey, Stockport, Cheshire and Sunderland, Tyne and Wear.
Riverbridge House is located 1 mile from Junction 9 off the M25, Rail link travel time to and from London is 45 minutes , also travel time to Heathrow and Gatwick Airport is 1 hr and 30 minutes.
Riverbridge house, Guildford Road, Leatherhead, Surrey, KT22 9AD
UTILITY WORKS ®
RIVERBRIDGE HOUSE, GUILDFORD ROAD, LEATHERHEAD, SURREY, KT22 9AD
CUSTOMER SERVICES : 01372 439580
COMPANY REGISTRATION : 11296710