TREATING CUSTOMERS FAIRLY (TCF)

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Utility Works is a limited company which is part of Utility Works Group registered in the United Kingdom, Company Registration 11296710. Information Commissioners Office Registration Number ZA457445. Environmental Consultant.

We are a third party intermediary, utility consultants / brokers. Our main emphasis and objectives are to build and forge long lasting new and existing business relationships with our panel of approved suppliers and loyal customers. We are able to provide added value, innovative products and solutions and services specific to Small and Medium Enterprises together with larger Corporate Clients.

Our offices are in based in Leatherhead, Surrey, Stockport in Cheshire and Sunderland, Tyne and Wear. (See our Contact details for more information.)

Utility Works aims to be a fair and highly ethical company, behaving with integrity in all respects. We value our customers and always try to consistently exceed expectations. These values are also reflected in the way we treat our partners, suppliers and staff, by respecting and considering individual needs.

At Utility Works we know that our business will only succeed if our customers trust us to look after their interests. We are committed to setting high standards with fairness and to put customers at the heart of everything we do. This is set out in our published Core Values. We also know we may make mistakes, in spite of our best efforts, but we are committed to putting them right as quickly as possible to ensure our customers do not suffer in any way.

Our regulator, Ofgem, has now made this commitment to fairness part of the operating license for all energy companies. As a third party intermediary we strongly support this move. Ofgem has called this commitment - “Standards of Conduct” and it has published a set of guidelines explaining what they expect. Utility Works has agreed to work closely to these guidelines.

If you have a grievance or require any information on this topic just email our team on info@utility-works.co.uk or write to the Customer Services Team, 

Utility Works Ltd, Riverbridge House, Guildford Road, Leatherhead, Surrey, KT22 9AD