Treating Customers Fairly

UtilityWorks Ltd are business management consultants, a limited company registered in the United Kingdom, Company Registration 11296710 . Information Commissioners Office Registration Number ZB331075. Environmental Consultant.

We are a third party intermediary, utility consultants / brokers. Our main emphasis and objectives are to build and forge long lasting new and existing business relationships with our panel of approved suppliers and loyal customers. We are able to provide value added, innovative products and solutions and services specific to Small and Medium Enterprises together with larger Corporate Clients.

UtilityWorks Ltd aims to be a fair and highly ethical company, behaving with integrity in all respects. We value our customers treating customers fairly and always trying to consistently exceed expectations. These values are also reflected in the way we treat our partners, suppliers and staff, by respecting and considering individual needs.

At UtilityWorks we know that our business will only succeed if our customers trust us to look after their interests. We are committed to setting high standards with fairness and to put customers at the heart of everything we do. We also know we may make mistakes, in spite of our best efforts, but we are committed to putting them right as quickly as possible to ensure our customers do not suffer in any way.

Our regulator, Ofgem, has now made this commitment to fairness part of the operating license for all energy companies. As a third party intermediary we strongly support this move. Ofgem has called this commitment - “Standards of Conduct” and it has published a set of guidelines explaining what they expect. UtilityWorks has agreed to work closely to these guidelines.

For further information please see our terms of conditions and complaints policy.